FAQs

Shopping

Where can I shop online from?
Orders can be shipped anywhere. Just make sure you have selected the right shop.

  • For shipments to European Union (except for Cyprus), Norway, Switzerland, Serbia and Ukraine: https://shop.bijouxindiscrets.com/en
  • For shipments to the United Kingdom: https://shop.bijouxindiscrets.com/uk
  • For shipments to the United States and Canada: https://shop.bijouxindiscrets.com/usa/en
  • For shipments to Mexico: https://shop.bijouxindiscrets.com/mx
  • For all remaining countries: https://shop.bijouxindiscrets.com/ww/en

How do I shop at Bijouxindiscrets.com?
Here at Bijoux Indiscrets, shopping is super simple:

  1. Select your country or area (or where you want to ship your order).
  2. At the top of the page you will find different categories to browse from (Accessories, Love Cosmetics, etc). Hover your mouse over each category in order to display the corresponding drop-down menu, then click the category or subcategory you're interested in. 
  3. This will display all of the products in that category. Choose your favourite product. You can take a look using "Quick View" by hovering the mouse over the product or going to the product page by clicking on the corresponding name or image.
  4. If that's the product you're after, select a quantity and add it to your cart by clicking "Add to Cart" on the right-hand side of the product page or at the bottom of the "Quick View" window.
  5. A box will appear on your screen. If you want to continue shopping, select the corresponding option and return to step 2. If you want to proceed to payment, click "My Cart".

The payment process is quick and simple, as it's all on the same page:

  1. Fill out our shipping form with your details. Check that your billing and shipping addresses are correct.
  2. In order to access the wishlist, price comparison or other areas of bijouxindiscrets.com, please sign up to our website. Now is your chance! When you fill out the form with your shipping details, check the "Create account for later use" box. You can also subscribe to our newsletter to be the first to receive brand news and discounts. Simply check the "sign up for our newsletter" box.
  3. In some countries you can choose the shipping method: standard or express.
  4. Choose your preferred payment method: card or PayPal.
  5. If you have a discount code, enter it and click "Apply coupon".
  6. Read the terms and conditions and check the "I accept the terms of use" box.
  7. Check that you've selected the right products and click "Place order".

How can I check that my order was placed successfully?
Check your inbox, you will receive an order confirmation email. If that's not the case, please write to us at hello@bijouxindiscrets.com

I have a discount code! How do I redeem it?

  1. Go to Checkout or My Cart (both of which are situated in the top right-hand corner of the screen).
  2. Find the "Discount codes" box, enter your code and click "Apply coupon".
  3. The price of your cart will change in accordance with the discount applied. If that's not the case, please write to us at hello@bijouxindiscrets.com

Please, notice that coupon codes will not be applied to discounted products or in combination with other offers or promotions

How much is shipping?
It depends on the shipping country:

  • For shipments to the European Union and United Kingdom (except the Canary Islands and Cyprus): €9.90. Free shipping on orders over €60.
  • For shipments to Norway, Switzerland, Serbia, Ukraine and the Canary Islands: €19.90. Free shipping on orders over €80.
  • For shipments to the United States (except Hawaii, Alaska and Puerto Rico): Standard shipping: $10. Free standard shipping on orders over $60. Next Day shipping: $80.00
  • For shipments to Canada: Standard shipping: $20. Express shipping: $50.
  • For shipments to Mexico: $150 MXN. Free shipping on orders over $999 MXN.
  • For all remaining countries or regions, the shipping cost will be calculated at Checkout.

Is there a minimum spend?
No.

Can I buy in bulk?
Yes. Please write to us at hello@bijouxindiscrets.com so we can give you the email address of the person in charge of bulk buying.

Payment

What payment methods can I choose from?
Card payment or PayPal. 

Is the payment process secure?
Yes, your data are transmitted in encrypted form (SSL). For Visa and Mastercard payments, we only accept secure electronic transactions (SET). After verifying that your card is registered with the SET system, the corresponding card issuer has to confirm the authenticity of your data. If they are valid, your card will be charged. If not, the order is cancelled immediately.

When will my order be debited?
If your card is authorised, the payment will be taken immediately. You will receive an email confirming your order.
If your card is declined, the payment will not be taken. Don't worry if your payment is rejected, we will be able to find a solution to complete your order.

Why might my card be declined?
Your card might be declined for one of the following reasons:

  • Your details may have been entered incorrectly. Please check that you have filled out all the necessary fields correctly.
  • Your card may have expired. Please check the expiry date on your card.
  • You may have gone over your limit. Please check with your bank.

Can I get an invoice under my company name?
Yes. In this case, please contact our customer service department: hello@bijouxindiscrets.com.

Am I entitled to Tax-free shopping?
No, unfortunately not. Tax-free only applies to products purchased in-store and transported by the traveller himself.

Tracking/Cancellation

Can I check my order status?
Yes. Go to your account and click "My orders", where you will be able to check the status of your order in real time.

Can I remove an item from my order?
Yes, before you complete your purchase. To remove something from your order, go to your cart and delete any items you no longer want.

Can I cancel my order?
Yes, you have 4 hours to cancel your order after it has been placed. To cancel your order, please email us at hello@bijouxindiscrets.com quoting your username and order reference.
We are super fast when it comes to selecting, packaging and processing your order, so we can't cancel it once it has been shipped. 
Once our customer service department has received and processed your cancellation request, you will receive a confirmation email. Please note that if you request a cancellation on nonworking days (weekends and bank holidays), you won't receive a confirmation email until the next working day.

Shipping

Will the package I receive be discreet?
Yes. All of our shipments are wrapped in the corporate packaging of our shipping company. 

Where can I receive my order?
You can receive your order at any address of your choosing, but we do not ship to PO boxes.

Can the shipping country be different to the country of purchase?
Yes, you just have to place your order on the corresponding web page.

How long will my order take to arrive?
For shipments to Europe and the United States, the transit time is 2-5 days, which may vary by 50%.

Will I have to pay customs and import costs?
That depends on the destination country.
For shipments to Spain (except the Canary Islands, Ceuta and Melilla), the European Union and the United States (except Hawaii and Alaska), you will not have to pay customs costs. 
Outside of these areas, any customs or import cost will be charged once the order reaches its destination. Transport taxes and fees may be charged when your order goes through customs. These costs must be paid by the package recipient.
Unfortunately we have no control over these costs and we cannot guarantee how much they will be. Customs policies and import taxes vary according to the country. In order to be sure of the cost, we advise you to get in touch with your local customs office before placing your order. That way, you won't be caught off guard by unexpected costs.

Delivery

What is the delivery process?
If you placed your order on a working day (Monday to Friday, excl. bank holidays), please take into account the delivery period provided at Checkout.
If you placed your order over a weekend or bank holiday, please take into account that your order won't be processed until the next working day. The delivery period provided at Checkout will count from that moment.

My order is late. What do I do?
If your order is late, please write to us at hello@bijouxindiscrets.com. We want to resolve your problem as quickly and efficiently as possible.

What happens if the courier comes when no one is home?
Shipments are delivered during business hours, from 9 a.m. to 1 p.m. and 4 p.m. to 8 p.m. If no one is in at the shipping address you provided, the courier will leave you a note to say they tried to deliver your parcel and that they will try again later. Alternatively, you will receive a phone call/email to arrange the delivery for another time.

Problems with my order

What do I do if I receive a faulty item?
Here at Bijoux Indiscrets we want our clients to receive high-quality products. If you believe yours to be faulty, please write to us at: hello@bijouxindiscrets.com.
We want to resolve any issues with your item as soon as possible, so please get in touch and we'll get things sorted as quickly as we can.

What do I do if I receive the wrong item?
If you receive an unsolicited item in error, please write to us at: hello@bijouxindiscrets.com.
Bijoux Indiscrets will cover any postage costs regarding the unsolicited product, as well as those for shipping the correct item. We want to resolve your problem as quickly and efficiently as possible.

Returns and exchanges

Can I return my products?
Yes, you can find our returns policy below.

Can I exchange my items?
You can arrange a return and place a new order with your desired products.

How will I know that you've received my return?
As soon as we receive your return at our warehouse, we will send you an email to let you know. In the unlikely event you don't get this email, please write to us at: hello@bijouxindiscrets.com. If you have returned your order by registered mail or any other trackable service, please send us your reference number when you get in touch.

How will I receive my refund?
You will receive your refund via the same means used to make your purchase: credit/debit card or PayPal..

When will I receive my refund?
After we have approved the return, you will receive a confirmation email. Please note that payments to credit cards always depend on your bank.

What should I do if the refund amount is incorrect?
In such an event, please email us at: hello@bijouxindiscrets.com.

BIJOUX INDISCRETS RETURNS POLICY

You have the right to withdraw from this contract within 14 calendar days without giving any reason. This withdrawal period will expire 14 calendar days from the date on which you or a third party indicated by you, other than the courier, takes material possession of the final goods ordered.

  • To exercise your withdrawal right, please notify Bijoux Indiscrets  (hello@bijouxindiscrets.com,  C/Viladomat 291, 6-2, Barcelona (08029), +34 934158879) your decision to withdraw from the contrat through an unequivocal statement (for example via e-mail or by a letter sent by postal mail). You can use the withdrawal form model shown here, although its use is not mandatory. In order to comply with the withrdawal period, you only need to sent the notification within the withdrawal period.
  • Please send any products you wish to return to: C/Viladomat 291, 6-2, Barcelona (08029) within a maximum of 14 days after notifying us of your withdrawal.
  • You shall cover the direct cost of returning the goods. 
  • The refund amount will be equal to the price you paid for the items at the time of purchase, regardless of whether they are discounted or not. If you are returning your entire order, we will also refund any shipping costs within 14 calendar days of you notifying us of your decision to withdraw from the contract (except for additional costs resulting from you having chosen a different shipping method to the least costly ordinary shipping method provided).
  • You will receive your refund via the same payment method used to make the original purchase. We may withhold reimbursement until we have received your return or until you have submitted a proof of the return, depending on which condition is met first.
  • As a courtesy, Bijoux Indiscrets, the withdrawal period may be extended for 16 additional days. Please, notice that in returns placed during the extended period shipping costs can't be refunded.

Please take into account the following:

  1. You will be solely liable for any decrease in value resulting from your handling of the goods beyond the measures necessary to establish their nature, characteristics and functioning.
  2. For health or hygiene reasons, the withdrawal right cannot be applied to certain goods, unless they remain sealed in their original packaging. This includes pasties, nipple covers, cosmetics and sex toys. 
  3. Bijoux Indiscrets reserves the right to reject returns sent or communicated beyond the set limit.

If you have any questions about how to return an item, please contact our customer service department: hello@bijouxindiscrets.com.

WE WERE WAITING FOR YOU!
Now you've finally made it here, the adventures of pleasure can commence!