SHOPPING GUIDE

 

General information

In which countries can you buy online?

Currently, you can make your purchase online in Spain, Portugal, France, Italy, Germany, UK, Austria, Belgium, Holland, Ireland, Luxembourg, Sweden, Norway, Denmark, Monaco, Switzerland, USA, Japan and Poland.

Can I buy wholesale?

Yes. Please contact our customer service department and we will provide you all the info. Customer service email: info@bijouxindiscrets.com.

Under what conditions do I get free delivery?

From 50€ of purchase, shipment of your order will be free in some European countries ( Spain, Portugal, Germany, France, Monaco, Austria, Belgium, Czech Republic, Denmark, Italy, Luxembourg, Netherlands, Great Britain, Hungary, Lithuania, Poland, Slovenia, Slovakia).

From 60$ of purchase, shipment of your order will be free (USA and CANADA only).

Is there a minimum order charge?

No.

What if an item I purchased is not in stock?

If an item is out of stock, we will contact you to offer a similar product or return your money.

How I can make sure I have made my purchase correctly?

Once you placed your order, you will receive a confirmation email. Otherwise, please contact our customer service department: info@bijouxindiscrets.com.

May I know in what state is my order?

Yeah Login to your account and under "My orders", you will see the status of your order in real time.

Can I remove an item from my order?

Yes, as long as you have not processed your order. To remove an item you must go to the shopping cart and delete items you do not want.

Can I cancel my order?

Yes. In accordance with Distance Selling regulations, you have 7 working days (from the day of receipt of the goods) to cancel the contract for your order with us.

In this case, we will refund the amount of your order. However, in the event that you have already received the order, you must return the entire order assuming its cost. Also, the products you return it must be in its original perfect condition.

To cancel your order, log into your account and from the "MY orders" menu choose the "cancel order".

What should I do if I receive a faulty item?

Bijoux Indiscrets, through its online store only sells items in perfect condition, so if you came a defective item, please contact our customer service department: info@bijouxindiscrets.com.

What should I do if I receive an incorrect item?

If, by mistake, you get an item you did not request, please contact our customer service department: info@bijouxindiscrets.com.

 

How to buy

Buy bijouxindiscrets.com is simple. You just follow these steps:
  1. Choose a category: Gift Sets, Bijoux Cosmétiques, Body Decorations, Accessories & Beauty or Petits Bonbons.
  2. Then access a product catalog, you choose the one that interests you and click on it please. Immediately, you get a more detailed image, description, composition and price of the product.
  3. Choose quantity and add the item to the basket. Then you can choose to continue shopping or Checkout.
  4. If you want to continue shopping, repeat the process; if you want to process your order, register.
  5. Once you have accessed your account, make sure the information is correct and click "confirm".
  6. Sure that the shipping and billing address are correct, and calculates the shipping.
  7. Selects the method of payment: Visa, Visa Electron, Mastercard, American Express, Paypal or bank transfer.
  8. Confirm the order, and then receive a confirmation email.

 

Payment

What form of payment can I use to make my purchase?

You can use these payment methods: Visa, Visa Electron, Mastercard, Paypal or bank transfer.

For safety and convenience, credit cards and debit cards are the safest means. Our security measures ensure confidentiality and security payment. For any questions about safety, see the section on Privacy Policy.

Is it safe to use my credit card on the web?

Yes, the data is transmitted in encrypted form (SSL). For payment by Visa and Mastercard only transactions CES (Secure Electronic Commerce) are accepted. After verifying that the card is registered in the CES system, the bank card issuer has confirmed the authenticity of the data. If correct, the charge is made on the card. Otherwise, the order is immediately canceled.

Why you may be declined my credit card?

Your card may be rejected by one of the following reasons:

  • Entered some data may be incorrect. Check've filled in all the required fields correctly.
  • The card may have expired. Check the expiry date of your card.
  • Can you have exceeded the limit of the card. Check with your bank.
Can I get an invoice for my business?

Yes If so, please contact our customer service department: info@bijouxindiscrets.com.

Can I order Tax-free?

No, it's not possible. The Tax Free only applies to products bought in store and are transported by oneself.

 

Shipping

Where I can get my order?

You can get it in the direction you choose, but never in PO box.

The country of delivery may be different from the purchase?

The delivery country always has to match the country of purchase.

How long to get my order?

Delivery times depend on the type of shipping selected. During the processing of your order, to the narrow the shipping, you will be told the estimated delivery (which, exceptionally, can vary by 50%) time. Although generally fits this board for standard shipments between 2 and 5 days (for Ceuta and Melilla will be 3-7 days) and for express deliveries, 1 to 2 business days (for Ceuta and Melilla the transit is 2-4 days).

For more accurate details please ask at: info@bijouxindiscrets.com

How do I pay for shipping?

During the processing of your order, to the narrow the shipping, the system will calculate the shipping cost of your order.

Will I have to pay customs duties for my order?

You are exempt from paying customs duties if you placed your order in the following countries: Spain (with the exception of the Canary Islands, Ceuta, and Melilla), the EU or the USA (with the exception of Hawaii and Alaska). If your order was placed in these locations and is being delivered there, you are exempt from customs duties.

If your order was placed from outside the EU, any customs duty will be paid once the order arrives at destination. You might be charged a tax or surcharge for your order to be processed at customs. These charges will have to be paid by the recipient of the parcel.

We're sorry, but we don’t have any control over these charges and are unable to give you a prediction of the costs involved. Customs policies and taxes vary from country to country.

To get an exact idea of the costs, we recommend you contact your local customs office before placing your order, so as to avoid any unexpected charges.

Can I track the status of my order?

Yes. To see the status of your order, log into your account and check out the "My orders".

What is the process of home delivery?

We'll send you a confirmation email that your order has been prepared and shipped and has left our warehouse. From there, you must take into account the period of days that you indicated in the processing of your order.

What happens when the delivery company comes and no one is at home?

Deliveries are made during business hours, from 9:00 to 13:00 and 16:00 to 20:00. If you they don’t locate anyone at the delivery address you provided, they will leave a note for new delivery schedule.

 

Returns

RETURN POLICY BIJOUX INDISCRETS
  1. You can return any item within 30 calendar days of receipt and request a refund of that item. If you want to change the product, you must place a new order.
  2. For returns made and not covered under Distance Selling regulations, the monetary value of the goods you have returned to us, at the price you bought it refunded. This includes items on sale.
  3. For hygiene reasons, some Bijoux Indiscrets products can not be returned, unless they have remained in their original packaging or are faulty. To know what, see the list PRODUCTS THAT DO NOT ALLOW RETURN.
  4. In all cases, the items must be returned in their original condition, which includes tags and packaging. All products are inspected upon return.
  5. Please take care of the costs of returning the goods. Returned goods are your responsibility until they reach our warehouse, so please make sure the shipping is done safely. We are not responsible for any items that we would have been returned damaged.
    • Send the products you want to return to:
    • E.U and rest of the world
    • Viladomat 291 6 º 2 ª - 08029 Barcelona, Spain
    • U.S.A and Canada
    • Please contact us for instructions at: info@bijouxindiscrets.com
  6. Bijouxindiscrets.com reserves the right to refuse returns communicated or sent after the deadline, or items that are not in the same condition they were originally sent.
  7. If you have any questions of how to return an item, please contact our customer service department: info@bijouxindiscrets.com.
How do I know if my return has arrived?

Once your return arrives at our warehouse, we will send an email to communicate it.

In the unlikely event you do not receive this email within 14 working days from shipment of your order, please contact our customer service department: info@bijouxindiscrets.com.

And then, if you return your order using registered mail or any other service that can be controlled by tracking number (recommended), please provide us the reference number when you contact us.

How will I receive my refund?

Once approved the return (articles and original product packaging must be in perfect condition), you will receive the amount in the same way you made your purchase: credit / debit card, Paypal or bank transfer.

When will I receive my refund?

After approving the return, you will receive a confirmation email telling you that the amount is credited to your account within a few days. Remember that the payment to the credit card always depends on your bank.

What should I do if my refund is wrong?

If so, please contact our customer service department: info@bijouxindiscrets.com

 

Changes

Can I change my items?

Yes I do. You must request a return online and make a new purchase.

What is the deadline for the change?

The change is within 30 days from the date of purchase.

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